Managing Documents In Your Nobi Knowledge Base

Managing Documents In Your Knowledge Base

The knowledge base dashboard shows all indexed documents with tools to view, refresh, and delete content. Keep your knowledge base current by regularly reviewing and maintaining your document collection.

Viewing Your Documents

Access your knowledge base documents at Products → Knowledge Base in your dashboard.

Document List

The document list shows:
  • Document name
  • URL
  • Document created date
  • Syncing status
  • Actions
Nobi’s document management screen
Nobi’s document management screen

Refreshing Documents

Refresh documents to update their content with the latest version. This re-processes the entire document, replacing old content with new.

When to Refresh

Automatic refreshes happen twice daily (every 12 hours) for all documents. Use manual refresh when:
  • You've updated content and need it available immediately
  • You've fixed errors on a web page
  • You've replaced an uploaded file
  • A document shows incorrect or outdated information
  • You want to verify recent changes were captured

How to Refresh a Document

From the document list:
  1. Find the document to refresh
  1. Click the refresh icon (↻) in the Actions column
  1. Status changes to "Indexing"
  1. Wait 1-3 minutes for processing to complete
  1. Status returns to "Indexed" when finished
Note, only web page sources can be refreshed

What Happens During Refresh

When you refresh a document:
  1. Nobi fetches the latest content from the source URL
  1. Extracts and processes new text
  1. Deletes old chunks from the database
  1. Creates new chunks with updated content
  1. Updates embeddings for semantic search

Refresh Status

During refresh:
  • Document remains searchable - Old content is available until refresh completes
  • Status shows "Indexing" - Visual indicator that refresh is in progress
  • Last indexed time updates - Shows when refresh started
  • Processing time - Usually 1-3 minutes, same as initial indexing
If refresh fails:
  • Status changes to "Error" - Shows error message
  • Old content remains - Previous version stays searchable
  • Try again - Click refresh to retry

Deleting Documents

Remove documents from your knowledge base when they're no longer needed. Deleted documents are immediately removed from search and cannot be used in responses.

When to Delete

Delete documents when:
  • Content is permanently outdated or incorrect
  • The source page has been removed or moved
  • You no longer want Nobi to reference this information
  • You're reorganizing your knowledge base
  • The document was added by mistake
Note: If content is temporarily unavailable or being updated, consider leaving it indexed rather than deleting. You can refresh it once updates are complete.

How to Delete a Document

From the document list:
  1. Find the document to delete
  1. Click the trash icon (🗑️) in the Actions column
  1. Confirm deletion in the popup
  1. Document is immediately removed from the list

What Happens When You Delete

When you delete a document:
Immediate effects:
  1. Document is removed from the knowledge base
  1. All chunks are deleted from the database
  1. Document no longer appears in search results
  1. Nobi cannot reference this document in future responses
  1. Document is removed from your dashboard list
For uploaded files:
  • The file is also deleted from cloud storage
  • This action is permanent and cannot be undone