Plans & Billing Overview

Nobi offers flexible plans designed to scale with your business. Start with a free trial to experience Nobi's capabilities, then choose a plan that fits your needs.

Available Plans

All plans come with all features and are based on the number of messages your site’s visitors send to Nobi. Enterprise plans also come with additional support and custom implementations and features.

Starter Plan

$300/month

Up to 3,000 messages per month

Growth Plan

$900/month

Up to 3,000 messages per month

Enterprise

Starting at $1,000/month

Custom plans and implementations

Free Trial

Every new account starts with a 30-day free trial that includes:

100,000 messages - Plenty of room to test Nobi with real customers

Full functionality - Access to all Nobi features

No credit card required to sign up - Explore the dashboard risk-free, enter a card when you’re ready to try it on your site

Trial Limitations

While you can set up your account, configure products, and build your knowledge base without a credit card, a payment method is required to embed Nobi on your live website. This ensures uninterrupted service when your trial ends.

What Happens When Your Trial Ends

When your 30-day trial ends:

If you've selected a plan and added a payment method:

Your subscription begins automatically

Billing starts on the 1st of the following month (prorated for partial months)

Your message count resets for the new billing period

If you haven't selected a plan:

Nobi will no longer appear on your website

Your dashboard remains accessible

Your data, settings, and configuration are preserved

You can subscribe at any time to reactivate

You'll receive email reminders before your trial ends so you have time to choose a plan.

How Billing Works

Billing Cycle

All subscriptions are billed monthly on a calendar basis:

Billing date: 1st of each month

Billing period: 1st through last day of the month

Message count resets: 1st of each month

Starting Mid-Month

If you subscribe mid-month, your first invoice is prorated:

Example: You subscribe on March 15th to the Starter plan ($300/month)

First invoice: ~$150 (prorated for March 15-31)

Second invoice (April 1st): $300 (full month)

Payment Methods

We accept:

Credit cards (Visa, Mastercard, American Express, Discover)

Debit cards

Payments are processed securely through Stripe. Nobi never stores your card details directly.

Invoices and Receipts

After each payment:

An invoice is emailed to your account's admin email

Invoices are available in the Stripe billing portal

Access the portal anytime from Settings → Billing → Manage Payment

Changing Plans

You can upgrade or downgrade your plan at any time from the Billing page.

Upgrading

When you upgrade:

New plan takes effect immediately

You're charged a prorated amount for the remainder of the month

Your message limit increases immediately

Downgrading

When you downgrade:

New plan takes effect at the start of the next billing period

You keep your current plan's limits until then

No refunds for unused time on the current plan

Message Limits and Overages

The Starter and Growth plans include a monthly message limit. When you approach or exceed your limit, you have options:

Overage Options

Stop (Default)

When you hit your limit, Nobi stops appearing on your site

No additional charges

Service resumes when your billing period resets

Charge Overages

Nobi continues working beyond your limit

You're billed for each additional message at your plan's overage rate

No service interruption

Usage Warnings

You'll receive email notifications when you reach:

75% of your message limit

90% of your message limit

100% of your message limit

These warnings help you decide whether to upgrade or adjust your overage settings.

Enterprise and Custom Plans

For businesses with unique needs, we offer custom arrangements:

Custom Pricing Models

Flat rate - Fixed monthly or annual fee with custom message limits

Commission-based - Pay a percentage of sales attributed to Nobi

Per-message - Pay only for what you use, no monthly commitment

Annual Billing

Enterprise customers can opt for annual billing with:

Discounted rates

Predictable budgeting

Custom payment terms

What's Included

Enterprise plans can include:

Unlimited messages

Dedicated account manager

Custom integrations

Priority support with SLA

Custom analytics and reporting

Getting Started with Enterprise

Contact our sales team to discuss your needs:

Email: [email protected]

Or click "Contact Us" on the Billing page in your dashboard

We'll work with you to create a plan that fits your business.

Cancellation

You can cancel your subscription at any time from the Billing page.

What Happens When You Cancel

Your subscription remains active until the end of the current billing period

Nobi continues working until then

After the period ends, Nobi stops appearing on your site

Your dashboard, data, and settings are preserved

You can resubscribe anytime to reactivate

Resubscribing

If you cancel and later want to resubscribe:

Go to Settings → Billing

Click Resubscribe or select a new plan

Add a payment method if needed

Your subscription begins immediately

Note: Resubscribing after cancellation does not start a new trial.

Learn more about canceling →

Frequently Asked Questions

What counts as a message?

A message is counted each time a customer sends a message to Nobi and receives a response. System messages, errors, and incomplete interactions are not counted.

Can I change plans mid-month?

Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of the next billing period.

What happens to my data if I cancel?

Your data is preserved. If you resubscribe, everything will be exactly as you left it—products, knowledge base, settings, and conversation history.

Do unused messages roll over?

No. Message limits reset at the start of each billing period. Unused messages do not carry over.

Can I get a refund?

We don't offer refunds for partial months. If you cancel, your service continues until the end of the billing period. For annual plans, contact support to discuss options.

How do I update my payment method?

Go to Settings → Billing → Manage Payment to access the Stripe billing portal where you can update cards, view invoices, and manage payment details.

What if my payment fails?

We'll retry failed payments automatically over several days. You'll receive email notifications and see a warning banner in your dashboard. Update your payment method to avoid service interruption.